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Shipping & Returns

For questions regarding orders and customer service please contact sharkshifter at 503-538-1325

TERMS

We accept Visa, Mastercard, American Express, cards. You may also call ahead for shipping charges and then mail in a check or money order if you wish to prepay. If you send a check or money order your order will not be shipped until funds are available, no CODS.

PRICES

Prices and terms are subject to change without notice. All shipments will be made at prices prevailing at time of shipment.

SHIPPING

Most orders are shipped within one business day of receipt. In most cases if your order is placed before 3:00pm pst and all your items are in stock your order will be shipped that day. Shipping charges are based upon the actual weight and dimensions of each shipment. Some large, bulky items may be expensive to ship via an air delivery method, regardless of weight. We can provide you with an estimated shipping cost at the time you place your order or contact you with actual shipping costs after the order is packed. Very large or heavy items may require delivery by truck freight or may be subject to oversize charges based upon package dimensions.Shipping costs are non-refundable.

SHIPPING METHODS

All in stock items are shipped the same day when your order is placed by 3:00 P.M. [Pacific Standard Time]. We will provide you with an Estimated Time for Your delivery on any out of stock or special order items. All shipments are sent UPS ground We also offer USPS Priority & Express Service unless otherwise requested. We also offer: UPS Next Day Air / 2nd Day Air, or / 3 Day Select.

INTERNATIONAL [OUTSIDE THE UNITED STATES ]

International Shipping Methods and Payment Terms Currently we offer 2 different shipping options for international packages including USPS (US Postal Service). USPS can be utilized by existing customers and packages shipping to Australia, New Zealand, and Canada. All International orders will incur a 2% credit card processing fee based on your order total. Wire Transfer payments will incur a $25 fee. Customer will be responsible for all shipping fees no matter fault. Please note that shipping charges may vary from the amount indicated by the automatic shipping calculator since some items will go into a dimensional weight. Please note that the Bongo estimator only includes the price and delivery time from your Bongo address. If Ground is chosen there will be an additional 5 business days for transit to your Bongo address. Customs fees, VAT (value added tax) and sales tax are typically charged by the government of your country and must be paid by the customer once the package arrives. We cannot determine what these fees will be. We recommend that you check with your local customs office or post office for details on how these charges are assessed and applied. For customs clearance a customs broker is usually needed who may charge you a brokerage fee. Packages may be held up in customs for a few days and will delay delivery. International Returns: ALL SALES ARE FINAL. Sharkshifter is no longer responsible for the goods after you receive a Proof of Delivery from the Bongo warehouse. All shipping damages will be replaced by Sharkshifter if you did not waive the shipping insurance from BONGO. Customers will be responsible for replacement shipping costs. We also offer Bank wire transfer of Funds with A $25.00 fee

DAMAGED GOODS

Our outstanding claims experience with ups attests to the care that is taken in packaging to prevent shipping damage. Any claim for damage must be made to sharkshifter immediately upon receipt. Be sure to save the box and all packing materials. We cannot credit you for the damaged merchandise until ups acknowledges the claim.

EASY RETURNS

In the event that you should need to return a product whether damaged or not as ordered, call sharkshifter at (503)-538-1325 to obtain a Return Merchandise Authorization. Returns should be in original, undamaged cartons and in the same condition as received. No returns accepted after 30 days. No returns on special orders or custom made parts. No restocking charge will apply if the return is made within 30 days and the product is in new condition. (New Condition means we can return it to the shelf and sell it as new).Please make sure all return product is packaged properly so it does not get damaged on the way back, we cannot be responsible for damaged returned goods. Please call for a RMA number and write it outside of the box returns. Refunds are made via the original form of payment only. If due to our error, we will refund your return ups Ground shipping charges. no returns on electrical part.

IMPORTANT NOTICE

Auto & kart racing is a dangerous sport and products are subject to failure when exposed to the high stresses involved. All equipment, including safety equipment, is sold without warranty, expressed or implied. No warranty or representation is made to the product's ability to protect the user from any injury or death. The user assumes the risk. sharkshifter is not responsible for damage, consequential or otherwise, for equipment failure or mal-performance after installation. There are no warranties extended by sharkshifter, explicit or implied. If any warranties exist from the manufacturer, distributor or importer, it is the customer's responsibility to pursue satisfaction from said manufacturer, distributor or importer.

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